- Shipping, Returns and Cancellations
Shipping, Returns and Cancellations
Shipping to Mail Forwarding Services:
We do not ship products to mail forwarding companies. We keep a detailed list of mail forwarding services in the US; we will find out and your order will be cancelled.
For most orders, your Billing and Shipping addresses must be EXACTLY the same. Obviously this excludes our Deployed Military, Security Contractors, and all other Government employees serving throughout the world.
If you are at a short term location and need sometime fast, please contact us before you order and we can figure out how to best help you.
We understand that some customers prefer to surf the web with the relative safety of a VPN service however, if your IP address is out of the USA or shows up as suspicious, your order will most likely be cancelled. If you think this may effect us, please contact us before you order.
To initiate a return, please follow these simple steps:
- Must be completed within 30 days of delivery.
- Request an RMA # (Return Merchandise Authorization Number) by emailing sales@MI-TAC.net with your (1) full name, (2) order number, (3) reason for your return, and (4) the item name and quantity you would like to return. All items must be in unopened and unused condition with all original packaging and labels intact.
- Reasons for return include:
- Incorrect product or size ordered.
- Incorrect product or size was shipped.
- Product arrived broken or damaged.
- Write your RMA # on the mailing label. All returns MUST be accompanied by an RMA # or they will not be accepted- the RMA # allows us to provide you timely and effective customer service.
- Include a copy of your invoice.
- Insure the package for your protection and send your return to:
PO BOX 247
SAND LAKE, MI 49343
- Once your return is received and inspected, we will process your refund and apply credit to your original method of payment. Please note: shipping, handling, and processing fees are non-refundable unless incorrect product or size was shipped or item arrived broken or damaged.
- All returned items may incur up to a 20% restocking fee, which will be based on the item and at the discretion of management.
We can ship to the 50 United States and APO/DPO. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations. Flat-rate shipping of Wise Food & WaterBrick products are unavailable for both Hawaii and Alaska.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Cancelling An Order Prior to Shipment:
Cancelling an order will incur a 20% restocking fee. As soon as an order is placed, someone is working hard to prepare your order for shipment and we have already been charged money to process your credit card. We know that our customers have a good idea of what they are buying so this doesn't happen often.